GUEST FAQS

Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Contact our office and items found will be returned to you and Postage Express will charge you directly. Unclaimed items will be donated to charities after thirty days.

You must be at least 21 years of age to reserve one of our vacation rental homes, but some units may require a higher age limit.

For the protection of our renters, we offer trip insurance and we highly recommend that you purchase a policy. Your policy will insure your trip in many cases should you need to cancel your reservation, and it is your responsibility to read and know the terms of your policy. Trip insurance may cover the cost of your rental if your trip is interrupted or canceled due to documented medical illness, death in the family, and for several other reasons. Trip insurance is an optional charge, but if you deny trip insurance and need to cancel your trip for any reason, it is likely that none of your money will be refunded. Please see our cancellation policy above for more specifics.

Wi Fi and television are provided in all of our vacation homes. We cannot guarantee that your particular phone or cell service will work at any given location.

All our vacation rental homes are fully furnished including furniture, appliances, and at least basic cooking tools. Your unit will have blankets, pillows, comforters, and towels. If there is a sofa sleeper, the linens for that will be in the main bedroom closet. Complimentary Items Provided Include:

• Soaps, Shampoo, Conditioner, Lotion
• Dish Soap and Dishwasher Detergent
• Laundry Detergent
• Coffee, Cream, Sugar
• Paper towels and Toilet Paper
• Trashbags

If you are having a life safety emergency, dial 911 from your cell phone. If you experience a maintenance emergency, email info@TownsProperty.com or call 828-505-8188 and follow the prompts. The email and phone number are monitored after-hours for emergencies.

The fastest way to reach us is via email at info@TownsProperty.com. You can also call us at 828-505-8188 and follow the prompts.

While we hope that your stay is without issue or incident, you can always get in touch with us Monday through Sunday from 10:00AM-6:00 PM at info@TownsProperty.com or 828-505-8188 and after regular business hours via email or by following the prompts on our telephone menu. We appreciate you reporting maintenance issues during your stay so our team can address and resolve them in a timely manner for you.

The vacation property should not be used or occupied by more than the maximum allowable number of occupants. Parties are not allowed at any of our properties.

Cutting branches, limbs or trees on the property is strictly prohibited. You can use limbs found on the ground. Absolutely NO fires are permitted outside unless the property is fitted with a fire ring/fire pit. You may not bring your own portable fire pit.